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President: Patrick Reilly 

Patrick J. Reilly – President/CEO of Urban Self Storage,  a top national self storage operator / owner and president and creator of Urban WORKlofts  – both based in Seattle, WA.

Patrick is the past national Self Storage Association (SSA ) treasurer, past SSA secretary, past (2012) and current (2013) SSA chairman of the board, SSA national board member, past chair of the SSA conference committee, past-chair of the national AAC (Affiliated Associations Council) for US state self storage associations. He has developed and lead many key projects for the SSA including the self storage Data Project with Reis ( a leading US real estate market and industry research firm based in NYC), social media platform for the storage industry , and the workshop education events offered at the SSA Spring conference  He is the current president of WA-SSA (the Washington Self Storage Association and has served in the different roles on the WA-SSA Board since its formation.

Patrick has been a partner at Urban Self Storage, Inc. since 1995 and has extensive experience in the development, market research, business development, security systems design, facility design, operations, and market absorption of over 77 self storage facilities. As a partner and president at Urban Self Storage, he has been responsible for developing successful business and financial models, investment strategies, storage facility site analysis methodologies, self-storage demand analysis programs, and self-storage marketing and operating plans for over 15 years.

Formerly, Patrick worked at Microsoft Corp. his experience and expertise includes program and systems design and analysis, market research, business development, reporting functionality and design, financial analysis, financial transaction processing, reporting, and research for product development. Patrick attended Eastern Washington University – Computer Information Systems (CIS) and Seattle University – Business Administration.

Vice President: Don Arsenault 


Donald G. Arsenault, CCIM, has provided quality real estate brokerage, consultation and advisory services for clients focusing on wealth accumulation, equity buildup, asset protection and tax minimization through commercial investment real estate for more than thirty-five years. His primary focus has been multi-family, self-storage, office and land development in the Pacific Northwest. He holds the coveted Certified Commercial Investment Member Designation (CCIM) and Real Estate Cyberspace Society (RECS). Don is the Designated Broker and Owner of Arsenault Realty Advisors, LLC. He has taught Real Estate Investment Strategy and other real estate courses for the past 30 years and has owned a portfolio of apartments, office buildings and self-storage facilities.

His strong real estate background and extensive networking within the industry has brought him to leadership positions in several local, state and national professional organizations. He is the past President of the Washington State CCIM Chapter and just stepped down from the CCIM Institute Board of Directors. He is Vice President and Legislative Chair of the Washington State Self-Storage Association and is a founding board member of the Washington State Commercial Association of RealtorsĀ®. He has served on the Boards of several non-profit agencies and currently is the Vice President of the Tacoma Youth Marine Foundation. He is the designated broker of Arsenault Realty Advisors, LLC, a commercial real estate investment brokerage in Tacoma, Washington. Mr. Arsenault holds a master’s degree from Wayne State University in Detroit, Michigan.

Don specializes in assisting clients to acquire self-storage facilities with only 10% to 15% down by helping them in securing long term, fixed rate, SBA financing at low loan interest rates.

Treasurer: Lance Baker 


Lance Baker joined the management team at Urban Self Storage in 2019. His property management experience includes retail, office, self storage, and apartment properties totaling over 721,000 square feet of rentable space.  Lance is an experienced agent in lease and lease renewal negotiations and has overseen major tenant improvements projects. In addition, Lance has played a key roll in development and expansion of commercial properties providing key information including market evaluations and operating budgets.

Lance is the current Treasurer of the Washington State Self Storage Association (WA-SSA). He has been active with WA-SSA since 2001 and has served in several roles as a board member.

As a self storage operating manager, Lance has been involved in developing successful operating guidelines, marketing plans, site analysis, and facility budgets. His expertise in self storage operations includes feasibility studies, unit mix determination, facility performance analysis, marketing, audits, management development, security systems and customer service.

Ryan Daley


After graduating from the University of Pennsylvania, Ryan moved to Beijing, China, where he sold and leased high-end residential properties to diplomats and Fortune 500 executives. This experience developed his fascination with high-pressure sales and the excitement of real estate; upon moving back to Spokane, these new interests served him well, as he partnered with his father Joe, to develop their ABC Mini Storage brand. 

Since 2004, Ryan has served as the President of ABC Mini Storage, as they have expanded and modernized existing facilities, acquired additional locations, and developed ground-up stores, throughout the state of Washington. In addition to overseeing day-to-day operations, Ryan analyzes potential new locations and oversees construction and acquisition activities. 

John Eisenbarth 

John R. Eisenbarth Vice President of Operations for West Coast Self-Storage a self storage management, acquisition and development company based in Everett, WA –

After working his way from Shurgard Store Manager to a Market Manager responsible for more than 56 Puget Sound stores, it’s safe to say John knows the storage business. He literally learned from the ground up, as shortly after joining Shurgard in 1995, John managed several of the company’s largest and most profitable Seattle-area storage centers. He was quickly promoted to District Manager, directing the operations of 20 stores. In 2003, John took on the Market Manager role in Portland, where real estate activities were added to his operational duties.

John returned to Seattle in 2005 to become Shurgard’s Puget Sound Market Manager, responsible for 56 stores and 115 team members. The total portfolio produced $30.6 million in net operating income annually with a value of $470 million. In addition, John worked closely with his market’s real estate team, reviewing a host of market surveys, feasibility studies, new acquisitions, developments, redevelopments and dispositions.

In late 2006, John became Partner and Vice President of Operations for West Coast Self-Storage. Over the last 28 years he has played a key role in the development, growth and operations for many self storage facilities on the West Coast. He currently oversees all aspects of operations for 100 plus location in Washington, Oregon, California, Nevada and Idaho. John has year of experience in market analysis, strategic planning, team building, leadership, new store set-up, new store design, managing mature/existing stores, managing rent-up stores and many other disciplines related to self storage.

John holds a B.A. degree in business administration, with an emphasis in real estate, from Washington State University. In 2001, he graduated from the University of Washington with a certificate degree in commercial real estate development. In 2003, he earned his MBA from the University of Phoenix. John serves on the board of the Washington Self Storage Association and has served on the Finance, Insurance and Real Estate Executive Advisory Board for WSU.

Patrick Gilroy
425.999.8250 x2

As co-founder of The Stor-House Self Storage, Patrick shares the entrepreneurial spirit held by his parents and business partners. Patrick is responsible for overseeing operations of their franchise, which he and his father, Dick Gilroy, started together in 1999. Since then, they have grown their brand to include 4 stores, over 424,000 square feet of storage space, and over 3,700 units, all in Washington State .

Patrick oversees and administers many aspects of the family-owned self storage business, including human resources, marketing & advertising, legal, communications, and financial oversight and planning. In the past, working as development coordinator for Northward Construction from 1999 to 2018, Patrick has coordinated and managed similar aspects of residential and commercial development projects, and worked with members of Economic Development, Planning, Building and Utility departments of such local municipalities as King County, Renton, Bellevue, Fife, Kent, plus the Army Corps of Engineers and Washington Department of Ecology, all while managing reviews and approvals of construction projects. Chief among those were: a mixed-use development that included 66 townhouses and 20,000 square-feet of commercial retail space; an infill residential development project of 126 lots; and several smaller residential subdivisions. Patrick currently serves on the board of the Washington Self Storage Association as its legislative co-chair.

Greg Goheen

Greg Goheen started his career in the storage industry in 1997 with Shurgard Storage as a Store Manager, working his way up in the company managing multiple locations in the downtown Seattle and Bellevue area.  In 2002, Greg became District Manager for the Portland market, responsible for up to 17 locations.  During this time, he participated in the acquisition, development and rental of both new acquisitions and redevelopments of existing locations

In 2006, he  joined Public Storage where his knowledge of the industry and expertise has moved him to Senior District Manager in the Portland Market, to Regional Vice President overseeing Portland, Portland Metro area SW Washington, and expanded to Salt Lake City. Soon thereafter, Public Storage picked up 11 locations in Hawaii generating $25 million in revenue annually.

In 2014, Greg returned to his home in Seattle where he is currently a Senior Vice President for Public Storage.   His responsibilities include oversight of 390 locations in Washington, Oregon, California, Nevada, Idaho and Hawaii.  His team is comprised of over 600 field employees, 45 Senior Managers and an area yielding the some of the highest revenue in the company.  Greg is a graduate of Western Washington University with a B.A. in Classical Studies

Kari Kaltenborn


Kari is currently the president of family-owned Rancho Storage Center, headquartered in Manchester, Washington.  The company owns and operates four self-storage facilities, in Silverdale, Kennewick and Richland, Washington.  She oversees all acquisition and development activity.  She also oversees the creation and implementation of company operational plans including recruitment and training of employees, property management, property leasing and goals, marketing, HR, customer service and annual budgets. 

Kari comes from a background in self-storage operations as her family has been involved in self-storage as owners/operators for over thirty years.

Kari currently serves on the Education Committee for the National Self Storage Association and is an active member of the Washington Self Storage Association.  Since moving to Manchester, Kari was appointed as a planning commissioner for South Kitsap County in December of 2020.  She is also involved with the Mathis Guild, a group founded in 1962 that raises money to support program sand equipment at Harrison Medical Center in Silverdale, WA.

Gary Kelley - CIC 

Gary is Partner/Managing Agent of Rice Insurance LLC. An innovate and fast growing Northwest insurance brokerage, specializing in multiple lines of business to offer a comprehensive, well rounded insurance portfolio as well as invaluable knowledge and customer service to meet all of your insurance needs. Rice insurance is licensed in 48 of the 50 states offering the ability to serve clients countrywide. Specializing in risk management consulting for the self-storage industry, Gary brings 10+ years of insurance experience with a unique perspective of the insurance industry due to his years as a commercial underwriter with Travelers Insurance.  At Travelers, his main focus was on property analysis and risk reduction, working closely with business owners and insurance agents to find ways to mitigate the risks and exposures commonly associated with the storage industry.

 At Rice Insurance,  Gary has quickly advanced, a key player in the opening of Rice Insurance’s first satellite office in Kent, WA. His management expertise and entrepreneurial thinking created a seam-less transition giving Rice Insurance a much broader stamp in the marketplace. He regularly attends and participates at the state association convention and the national associations shows ensuring he is ahead of the game regarding ever evolving changes within the self-storage industry. This knowledge contributes to his success at staying on top of the insurance needs in this specialized industry. Gary often partners with insurance companies regarding  self-storage programs to develop better products, always dedicated to enhancing the insurance offering to the business owner/operators.

Gary went to Gonzaga University where he obtained a degree in Business Administration with concentrations in finance and marketing.

Ryan Layton


Ryan is current CEO and President of Storage Solutions and American Real Estate Associates, Inc. Real Estate specialties are in Self Storage land development, self-storage brokerage and self-storage site feasibility and consulting. 

A Spokane native and University of Washington graduate, Ryan started his Commercial Real Estate career in 2003.  Over the past 19 years, he has assisted many of the region’s largest Self-Storage Buyers and Developers in purchasing and selling of properties. Not only does he have extensive experience in helping investors, he also has first-hand knowledge as a Self-Storage owner/investor himself.  As CEO of Storage Solutions, Ryan oversees new development, expansion, new construction, and operations. Ryan has been an advocate for local eastern Washington self-storage operators connecting them with both local and national vendors, builders, and management companies. 

In addition to raising 3 boys with his lovely wife Erica, Ryan spends his limited spare time golfing, skiing, entertaining friends & enjoying the PNW outdoors   Ryan is currently an assistant wrestling coach at Ferris High School.

Bill McKay

Bill McKay graduated from college with a degree in Farm Crops Management, and built a large family dairy herd which he sold in 1992.  Bill has served as the youngest dairyman appointed by the Idaho Governor to the Idaho Dairy Products Commission. While dairy farming, he enrolled in Boise State University and received his accounting degree, entering into banking and finance where he has worked since 1993.  

He began the first phase of the 27th Ave Self Storage in Kennewick, WA in 2004, opening soon thereafter. The facility has grown from 28,000 sq. ft. to 65,000 sq ft with some climate controlled area.  He has served on several boards and many organizations in the Tri-Cities are. Bill has extensive experience serving on a variety of non-profit boards in the Tri-City’s area.

Jeff Oldright
253.564.2121  Ext 111

Since 2006, Jeff Oldright has led Daffodil Storage from a single facility operation to a ten facility portfolio consisting of both owned and third party-managed assets throughout the Pierce county and South King county area. With a strong passion for technology and website integrations, Jeff has a wealth of experience in leveraging innovation to improve customer service delivery, raise occupancies, and have a positive effect on cash flows. This has been vital in allowing his organization to grow during challenging economic times and a changing business culture. While being grounded in day-to-day operations, he spends a significant amount of time focusing on future facilities in various stages of development. Jeff lives in Puyallup, Washington where he is active in his church and enjoys spending time with his wife and son.

Lynn Prather 

Lynn is President and owner of Sound Storage Management, Inc. and has been involved in the self-storage industry for almost 30 years, predominantly in the Puget Sound Area.  She is "just" a board member now but has served all executive positions in the past.  In fact, she was part of the Ad Hoc group that created and evolved into the Washington State Storage Association (WA-SSA).

Originally, Lynn worked for Dean Nichols and Associates (which became Sound Storage Management) as an operations manager in the early 1990s.  After a few years she started her own business managing self-storage properties, both locally and as far away as Kansas City and Lincoln, Nebraska.  During that time Lynn also developed a records management and storage company, which she subsequently sold to a national company, Iron Mountain. 

Ultimately she purchased Sound Storage Management from Dean Nichols and has been operating that business for 20 years.  In addition to full-service facility management, Sound Storage Management provides consulting, feasibility studies, personnel services and third-party audits.

Pat Sievers 

As President and Owner of The H.O. Seiffert Company, Pat heads a four generation family business operated continuously in Everett since 1901. With its roots in the lumber business, the company first ventured into storage in 1987 developing its first storage facility. Subsequently, the company purchased a nearby storage competitor in 2002 and seeing additional market capacity identified, purchased and converted a vacant distribution warehouse into its third Everett Downtown Storage location in 2008. The company manages its self-storage properties. Pat has also been responsible for all acquisition, development, disposition, and financing activities of the company and its other Commercial, Office, Multifamily and Self-Storage assets.  

A graduate of Eastern Washington University with a BA in Business Administration, Pat previously worked in sales and management for an international construction hardware company. Pat is married with three sons and is active in his community as a member of the Everett Rotary Club, Snohomish County Football Officials Association, Boys & Girls Clubs of Snohomish County and serves on the Board of local private high school. 

In 2009, Pat was honored as Young Professional of Year by Everett Chamber of Commerce and in 2013 his company was the SBA Washington State family-owned Business of the Year.

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